Legal
Refund Policy
Selene sells digital goods and subscriptions. Please read before purchasing.
Last updated: July 2026
1. General
Payments are processed by Paddle. Your receipt and tax invoice come from Paddle. Refund requests may be handled by us or Paddle depending on the transaction.
2. One-time compatibility reports ($2.99)
Because reports are generated instantly and delivered digitally, purchases are generally non-refundable once the report has been generated and delivered. If a technical failure prevented delivery, contact us within 14 days with your receipt.
3. Premium subscription ($9.95/month)
You may cancel anytime; access continues until the end of the billing period. We do not refund partial months except where required by law or at our discretion for billing errors.
4. API subscriptions
API plans are billed monthly. Cancel before renewal to stop future charges. Unused quota does not roll over. Refunds for partial months are not standard except for duplicate charges or service outages exceeding 24 hours in a billing period.
5. EU / UK consumers
Where applicable law grants a cooling-off period for digital content, you acknowledge that delivery begins immediately upon purchase and you may lose the right of withdrawal once the digital product is supplied.
6. How to request a refund
Email support with your Paddle transaction ID, account email, and reason. We aim to respond within 5 business days.